Luminexarvio
Last Updated: September 15, 2025
This Refund Policy explains the terms and conditions under which Luminexarvio ("we," "us," or "our") may provide refunds for services purchased through our webinar platform at luminexarvio.com.
We strive to ensure customer satisfaction with our educational services. Refund eligibility depends on the type of service purchased, timing of the request, and circumstances surrounding the refund request.
Refund requests for individual webinar registrations must be submitted according to the following schedule:
If you experience technical difficulties that prevent you from accessing a live webinar, you may be eligible for a refund or credit if:
Technical issues on your end, including but not limited to internet connectivity problems, incompatible devices, or user error, do not qualify for refunds.
Monthly subscription fees are non-refundable. You may cancel your subscription at any time, and you will retain access until the end of your current billing period.
Annual subscriptions may be refunded within 14 days of the initial purchase if you have not accessed more than two webinars or downloadable resources. After the 14-day period, annual subscriptions are non-refundable but may be canceled to prevent future charges.
Multi-webinar packages or bundle deals are eligible for refunds within 14 days of purchase if no webinars within the package have been accessed. Partial refunds for individual webinars within a package are not available.
Purchases of on-demand webinar recordings and digital content are non-refundable once access has been granted and the content has been viewed or downloaded. If you have not accessed the content, you may request a refund within 48 hours of purchase.
If we cancel a scheduled webinar or event, you will receive one of the following at your choice:
If we reschedule a webinar or make significant changes to the event content or speakers, you may request a refund up to 3 days before the new event date. Minor changes to webinar content, format, or secondary speakers do not qualify for refunds.
To request a refund, please contact us using one of the following methods:
Your refund request must include:
Approved refunds will be processed within 7 to 10 business days from the date of approval. The time it takes for the refund to appear in your account depends on your payment provider and may take an additional 3 to 5 business days.
Refunds will be issued to the original payment method used for the purchase. We cannot issue refunds to different payment methods or accounts.
Payment processing fees charged by third-party payment processors are non-refundable. Approved refunds will reflect a deduction for these processing costs where applicable.
We may consider refund requests outside the standard policy terms in cases of:
All exceptions are evaluated on a case-by-case basis and are at our sole discretion.
The following are non-refundable under all circumstances:
Refunds are not available for purchases made using promotional credits, gift certificates, or discount codes. If you used a combination of payment methods, refunds will be issued proportionally, with promotional credits being non-refundable.
If you initiate a chargeback or payment dispute with your bank or credit card company without first contacting us to resolve the issue, we reserve the right to suspend or terminate your account and access to all services. Chargebacks may result in additional fees and permanent account restrictions.
If your account is terminated for violation of our Terms of Service, no refunds will be issued for any unused portion of subscriptions, prepaid services, or registered events.
All refunds are processed in the original currency of purchase. We are not responsible for currency exchange rate fluctuations between the time of purchase and refund processing.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes indicates your acceptance of the updated policy.
If you have questions about this Refund Policy or need assistance with a refund request, please contact us:
Luminexarvio
This Refund Policy is part of and governed by our Terms of Service. In the event of any conflict between this Refund Policy and the Terms of Service, the Terms of Service shall prevail.